If you need to make a change to an order that has been placed, and it has not shipped yet, please send us an email as soon as possible including the details of the required changes. Keywords: change ...
Please follow the link below to review our return policy (sales terms and conditions): Link to return policy...
In order to cancel an order, we must be contacted either via email or via the return request forum . Once an order has shipped it cannot be canceled. If work has already begun on your order, the appli...
To cancel an order, please email us as soon as possible sales@moissaniteco.com Keep in mind that if the order is already in production, the appropriate restocking fee will apply. The restocking fees a...
To obtain an RMA (return merchandise authorization) number please fill out the RMA request found here and the return instructions will be mailed to you. If you have already received the return instru...
Complete and submit the RMA form. A link to the form can be found in the return policy. Once the RMA request has been received, and reviewed, the return instructions will be emailed to you. Please s...
As long as the package is shipped within 30 days of shipment, we will still accept back international packages for a refund even if they do not arrive within the 30 day returns period....
Sale items are returnable as long as the security tag remains attached and the ring size is no smaller than 4.0 or no larger than 8.0....
Once we have received the return package, it will be inspected and the refund processed within 1 - 2 business days. Once it is processed a note will be made in your order history and the order status...
Complete and submit the RMA form. A link to the form can be found in the return policy. Once the RMA request has been received, and reviewed, the return instructions will be emailed to you. Please s...